Blog Posts

Aconnect joined the Shoalhaven Business Chamber and Maceys insurance at the 5th Annual Charity Golf day. In addition to a great opportunity to network on the golf course with fellow local business people, The 5th Annual SBC & Macey Charity Golf Day raise over $10,000 for the Shoalhaven Women’s Health Centre Safe Shelter Shoalhaven CareSouth Shoalhaven Youth Support Services Aconnect put its own spin on the...

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Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the...

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One of the biggest stumbling blocks to widespread adoption of VoIP has been the difficulty of integrating the VoIP networks with emergency services calling. A huge benefit of VoIP is that calls can be made from any device or location. It means users can easily switch between multiple devices or make calls from the same number even when they are traveling. However, this very benefit makes it...

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At first glance faxing may appear to be an old-fashioned business practice but many organizations depend on it, or at the very least use it occasionally for sending across paperwork. Although much of the usual business communication takes place over phone or email, sometimes it is still necessary to fax papers whether for regulatory compliance or because other means are not suitable. Which brings us to the...

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Selecting the best VoIP service – in terms of price, features, vendor and customer service – is not an easy task. Since the technology is relatively new to organizations, businesses may not be quite sure of the details involved in VoIP implementation. To clear up some of the confusion, we answer fifteen VoIP frequently asked questions. Let’s begin! 1. Is business VoIP expensive? Companies are accustomed to paying more...

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Wondering what are the cloud PBX advantages? Since the beginning of this decade, VoIP has made the transition from new technology to something that is commonplace in many organizations today. However there are still many businesses in various parts of the world that rely on analog phone service. For those looking to make the switch, wading through all the marketing phrases and technical jargon can be...

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It is practically a universally accepted fact that any new technology will have benefits and drawbacks that have to be carefully balanced to provide value for businesses. Some of the pros and cons come down to the way it is implemented while others are inherent to the technology itself. But while some of the drawbacks can be overcome by innovation and improvements, a few will...

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The NBN actually provides you with a choice of speed, so you have options depending on how you use the internet, and what speeds you would like in your home of office. That means that, unless you want to pay more for faster speeds, the NBN shouldn’t be more expensive than your existing ADSL2+/ADSL connection. The Australian Government actually controls the wholesale price of...

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You want your callers to trust you The first point of contact for new customers to your business is often a phone call. Unlike email or social media outlets, a phone call is personal, and people make them for exactly that reason. They want to be heard, have their questions answered, their problems solved, or their complaints dealt with. That’s why your business phone greeting is vital...

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Why Call Forwarding is good for your Business Customers don’t like it when their call to a business goes unanswered, or even when they have to leave a message on voicemail. Even worse is if it’s a potential customer; they’ll simply call another business to get the service or product they need. Most business take advantage of call forwarding services as part of their business phone plans,...

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As we’ve mentioned before, your business phone greeting is vital to your credibility. But creating the perfect voicemail isn’t always as easy as we would like to think. To make things a little easier, we took the time to think about what are the most annoying, unhelpful, and damaging things you can do (or say!) in a voicemail. [caption id="attachment_7137" align="aligncenter" width="424"] Businessman rolling his eyes as...

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A device that can change the way you communicate What is an analog telephone adapter? An analog telephone adapter (ATA) is a physical connection between a network device or a computer and a phone. In layman’s terms, it’s a box that connects to your modem on one side, and your traditional telephone handset on the other. Your phone still functions in the same way, however, now when...

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