5.1 Who will install the modem?

Customers can self-install the modem. You just need to follow a simple step-by step procedure supplied with the ADSL modem.

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5.6 Once my ADSL service is installed, will I be automatically connected to the Internet?

Yes, as long as your ADSL equipment is plugged in and turned on and your PC has been configured...

5.3 Do I need to be available when the phone company technician comes to install my ADSL phone line?

You will not usually have to be available when the technician comes to activate your ADSL phone...

5.4 Do contract installers make specific appointment times?

The Aconnect contractor will not be able to indicate the exact time of the installation however...

5.7 How do I get a central splitter installed?

Contact an Austel approved technician or Telstra to install the central splitter.

5.2 Does Aconnect supply installation assistance?

Yes, Aconnect can provide over the phone consultancy, through Aconnect Help Desk on 1800 327 862