5.3 Do I need to be available when the phone company technician comes to install my ADSL phone line?

You will not usually have to be available when the technician comes to activate your ADSL phone line. The technician may need access to your telephone box to complete the installation, so if it is easily accessible from the outside of the home or office, you do not need to be present for the ADSL phone line connection. If there are unusual circumstances with the installation of your service the technician will be in touch with you and arrange for a suitable time when you are present.

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5.2 Does Aconnect supply installation assistance?

Yes, Aconnect can provide over the phone consultancy, through Aconnect Help Desk on 1800 327 862

5.7 How do I get a central splitter installed?

Contact an Austel approved technician or Telstra to install the central splitter.

5.6 Once my ADSL service is installed, will I be automatically connected to the Internet?

Yes, as long as your ADSL equipment is plugged in and turned on and your PC has been configured...

5.4 Do contract installers make specific appointment times?

The Aconnect contractor will not be able to indicate the exact time of the installation however...

5.5 What is the duration of the line and CPE (Customer Premises Equipment) installation session?

The line and CPE installation can take up to two hours and will involve 1-2 people.