5.6 Once my ADSL service is installed, will I be automatically connected to the Internet?

Yes, as long as your ADSL equipment is plugged in and turned on and your PC has been configured for the ADSL service. Dial up and timed call charges do not apply to an ADSL service.

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5.1 Who will install the modem?

Customers can self-install the modem. You just need to follow a simple step-by step procedure...

5.3 Do I need to be available when the phone company technician comes to install my ADSL phone line?

You will not usually have to be available when the technician comes to activate your ADSL phone...

5.7 How do I get a central splitter installed?

Contact an Austel approved technician or Telstra to install the central splitter.

5.5 What is the duration of the line and CPE (Customer Premises Equipment) installation session?

The line and CPE installation can take up to two hours and will involve 1-2 people.

5.2 Does Aconnect supply installation assistance?

Yes, Aconnect can provide over the phone consultancy, through Aconnect Help Desk on 1800 327 862