Knowledgebase

Transfer Incoming Calls to the Voicemail or an Associated Number

How can I transfer incoming calls to the voicemail or an associated number?

After the call forward function is enabled, incoming calls that meet the call forward conditions
are forwarded to the voicemail or a specified phone number.
A call can be forwarded in the following modes:

Call forward all
All incoming calls are forwarded to the voicemail or a specified phone number.

Call forward busy
When the phone is in offhook, dialing, or talking state, an incoming call is forwarded to
the voicemail or a specified phone number.

Call forward no answer
When an incoming call is not answered in a specified period, the call is forwarded to the
voicemail or a specified phone number.

Call forward offline
When the phone is offline, an incoming call is forwarded to the voicemail or a specified
phone number.

Enabling the Call Forward Function

NOTE
Before using the call forward function, ensure that your account has been assigned the call forward rights.
For any questions, contact your system administrator.

You can perform the following operations to enable the call forward function:

Step 1 On the home screen, choose Apps > Preferences > Call Settings > Call Forward.
Step 2 Select a forward mode, and press Select.
Step 3 Select a call forward destination.

Voicemail: Incoming calls are forwarded to the voicemail.

Number: Enter the number of a third party, and press Done.
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Disabling the Call Forward Function

You can perform the following operations to disable the call forward function:

Step 1 On the home screen, choose Apps > Preferences > Call Settings > Call Forward.
Step 2 Select Disable and press Select.

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