Service
What is the NBN?
The National Broadband Network (NBN) is a national communications infrastructure currently being built by NBN Co on behalf of the Federal Government..
When is the NBN coming to my area?
NBN Co has scheduled the roll out of the network around the country. To find out when your area will be covered by the NBN, check the Aconnect Coverage maps on our plans pages.
When can I sign up for Aconnect NBN service?
You can sign up to Aconnect NBN service when it is available in your area. Type your address into the Aconnect address search bar on the COverage Maps Page
Do I have to switch to the NBN?
If you live in an area where NBN has been rolled out and you wish to keep your landline or Internet service, you will need to switch to the NBN before the copper infrastructure in your area is decommissioned. This may occur about 18 months after NBN becomes available in your area.
How is NBN's reliability compared to ADSL broadband?
NBN service is delivered using fibre optic technology which is generally more reliable than a standard ADSL broadband service. Fibre optic technology is affected less by distance, weather conditions and radio and electromagnetic interference.
Are the speeds provided by the NBN guaranteed?
Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Aconnect. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable