Availability & Ordering
Can I get Aconnect NBN?available:
In selected NBN coverage areas
If you are an existing Aconnect ADSL2+ customer and interested in the NBN service, please click here or call our Customer Service on 1800 327 862I'm renting, how do I get the NBN?
You will need to get permission from the property owner to install NBN equipment in your premises. We recommend that you discuss with your property manager or landlord about installation of Aconnect NBN service.
Will Aconnect supply me with a router to work with the NBN?
Yes, Aconnect NBN plans include an NBN ready 4 ports Wi-Fi router, a $10 delivery fee applies.
How long will the installation of my NBN service take?
Installation of NBN service can take between 2 to 30 working days depending on the demand of NBN services in your area and the availability of the NBN Co technician to perform the installation.
Will Aconnect notify me of the installation date during the application process?
Yes. You will be sent an email notification confirming the installation date and timeframe. You, or an authorised representative (someone over 18), need to be at the premises for the whole appointment.
Is a technician appointment required to install the NBN service?
If your premises has not been connected with all necessary NBN equipment, a standard installation will be required which can include connecting a fibre optic cable from your street to the NBN utility box (also known as Premises Connection Device or PCD) installed on the outside of your home and NBN supplied equipment installed inside your premises. If your premises has an active NBN service connected previously then it is unlikely that you would require a technician’s visit.
If an installation appointment is required, you or an authorised person over 18 years of age will be required to be at the premises on the day of the technician’s visit. After you have submitted your order, Aconnect will confirm if an installation appointment is needed. If so, Aconnect will organise this and contact you with the appointment details.
On the installation day, an NBN installer will come to your home to install the necessary equipment.
What do I need to consider before the installation appointment?
You will need to think about where you want the NBN connection box (also known as Network Termination Device or NTD) and power supply to be installed, as on the day of installation you will need to point out to the installer the location where you want these NBN equipment to be installed. The installer will confirm whether the requested work can be performed without additional charges. Most suitable places are: near an accessible power point, in a cool, dry, ventilated area and away from busy areas where it may be knocked and damaged.
You need to be aware of fact that the NBN connection box will be installed somewhere ‘inside’ your premises which may not be in your desired area. This placement may impact how you get connected to NBN service and the type of router (e.g. Wi-Fi) or home phone you intend to use.
Click here to watch videos Preparing for the Fibre Connections Guide.
What will happen on the day of installation?
When the installer arrives at your property, ensure you check their ID before letting them inside, to ensure they are a contracted NBN technician. The next step is for your installer to drill a small hole through your wall and feed the fibre optic cable from the outside into the NBN connection box. There will also be a separate power supply box which includes a backup battery that will keep your NBN connection box running for up to five hours in case of power failure.
Prior to the installation day, you should think about where you wish the NBN connection box to be installed inside the premises. It should be located in an easily accessible, cool, dry, ventilated area with access to a dedicated power point near your existing phone or network cabling.
NBN technicians will install all the equipment required to connect your premises to the NBN network, which may include a:
NBN Utility Box (also known as Premises Connection Device – PCD)
NBN Connection Box (also known as Network Termination Device – NTD)
Power supply with battery back up
The technicians are not required to install any further equipment.What can I expect during installation?
If your building doesn’t already have a fibre-optic cable connected, running the cable into your premises may require the digging of a small trench, or, if it’s coming from overhead, some minor clearing of vegetation. NBN Co has a strict “leave it as it’s found” policy so there is no need to be concerned about any permanent damage to your property. If your premises already have fibre-optic cable connected to a Premises Connection Device (PCD), standard installations normally take between approximately 2 and 4 hours. If your premises do not have the fibre optic cable connected then a standard installation could take between 4 and 8 hours. If you request the NBN Co technician to perform a non-standard installation, the time required may be longer.
Also remember, some furniture may need to be moved and some drilling work might be required to mount the equipment, so be prepared for noise and dusts. Some places might not be possible due to safety or other considerations such as if there is additional wiring work required.
Will my Aconnect NBN service work when there is a power failure?
Aconnect NBN service includes a backup battery unit to provide power to the Data and Voice ports on the NBN Connection Box in the event of a power outage. You will be able to make phone calls if you are using a standard corded phone that does not require power.
However, the backup battery will not provide power to your router which means that your NBN Broadband will not work when there is a power failure. If your home phone handset requires electricity to operate, it will also not work when there is a power failure.
What is my Network Boundary Point?
Aconnect is responsible to deliver the service to the Network Boundary Point which is your side of the user network interface on the NBN Co’s provided NBN Connection Box (or Network Termination Device).
I have NBN equipment installed at my premises. How do I set up my home network and home phone?
You will need to connect a compatible router to one of the UNI-D ports on your NBN Connection Box. A standard phone handset can be connected to one of the UNI-V ports on your NBN Connection Box. Upon activation of your Aconnect NBN Broadband with Home Phone service, we will advise you of which UNI-D and UNI-V ports to connect to.
I have NBN with another provider. Can I get NBN from Aconnect?
Yes. You can make a new application with Aconnect and then cancel your existing service with the other provider (cancellation charges may apply with your other provider).