Knowledgebase

Aconnect General Information FAQs

What is the NBN?
The National Broadband Network (NBN) is a national communications infrastructure currently being built by NBN Co on behalf of the Federal Government.

When can I sign up for Aconnect NBN service?
You can sign up to Aconnect NBN service when it is available in your area. Type your address into the Aconnect address search bar on the COverage Maps Page

Do I have to switch to the NBN?
If you live in an area where NBN has been rolled out and you wish to keep your landline or Internet service, you will need to switch to the NBN before the copper infrastructure in your area is decommissioned. This may occur about 18 months after NBN becomes available in your area.

I'm renting, how do I get the NBN?
You will need to get permission from the property owner to install NBN equipment in your premises. We recommend that you discuss with your property manager or landlord about installation of Aconnect NBN service.

I have NBN with another provider. Can I get NBN from Aconnect?
Yes. You can make a new application with Aconnect and then cancel your existing service with the other provider (cancellation charges may apply with your other provider).

Are you sure the NBN is available at my premises?
The NBN Co has scheduled the roll out of the network around the country.

Our data is showing the NBN is available at your home; however, all our services are subject to availability because in some cases your service may have been delayed or may no longer be available.

We can book you in today and will double check that the NBN is available at your home, prior to charging you.

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