Aconnect Internet FAQs
How is NBN's reliability compared to ADSL broadband?
NBN service is delivered using fibre optic technology which is generally more reliable than a standard ADSL broadband service. Fibre optic technology is affected less by distance, weather conditions and radio and electromagnetic interference.Are the speeds provided by the NBN guaranteed?
Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Aconnect. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable50GB Usage Guide
As a rule of thumb, and this can vary greatly depending on the picture quality you are watching; 50 GB of data would allow you to do all the following in 1 month:
- Stream 15 Standard Definition Movies
- Watch 25 hours of 480p YouTube Videos
- Websurf for 50 hours
- Check your Facebook for 50 hours
- Make 100 hours of voice calls
- And send and receive all your standard emails.
- So our 50GB plan is a great way to get started on the NBN for a lot of people.
However, once set up on your plan with us, one of our Customer Service Specialists will happily discuss your on-going usage requirements.
You can adjust your monthly data usage for each 1 month block during your contract. Excess usage is charged at $1 per 1 GB
Does Foxtel On Demand or program purchase work with Aconnect Broadband with Home Phone?
If you have the latest Foxtel set top box, you can purchase and download programs using the Ethernet connection in the set top box to connect via Aconnect Broadband. This is even better for you as you do not have to worry about your Broadband monthly usage quota when you download Foxtel On Demand programs.If you have the older Foxtel set top box without an Ethernet connection, program purchase through your landline will not work with Aconnect Home Phone. We suggest you contact Foxtel about upgrading your set top box.
How long will the installation of my NBN service take?
Installation of NBN service can take between 2 to 30 working days depending on the demand of NBN services in your area and the availability of the NBN Co technician to perform the installation.Will Aconnect notify me of the installation date during the application process?
Yes. You will be sent an email notification confirming the installation date and timeframe. You, or an authorised representative (someone over 18), need to be at the premises for the whole appointment.Is a technician appointment required to install the NBN service?
If your premises has not been connected with all necessary NBN equipment, a standard installation will be required which can include connecting a fibre optic cable from your street to the NBN utility box (also known as Premises Connection Device or PCD) installed on the outside of your home and NBN supplied equipment installed inside your premises. If your premises has an active NBN service connected previously then it is unlikely that you would require a technician’s visit.If an installation appointment is required, you or an authorised person over 18 years of age will be required to be at the premises on the day of the technician’s visit. After you have submitted your order, Aconnect will confirm if an installation appointment is needed. If so, Aconnect will organise this and contact you with the appointment details.
On the installation day, an NBN installer will come to your home to install the necessary equipment.
What do I need to consider before the installation appointment?
You will need to think about where you want the NBN connection box (also known as Network Termination Device or NTD) and power supply to be installed, as on the day of installation you will need to point out to the installer the location where you want these NBN equipment to be installed. The installer will confirm whether the requested work can be performed without additional charges. Most suitable places are: near an accessible power point, in a cool, dry, ventilated area and away from busy areas where it may be knocked and damaged.You need to be aware of fact that the NBN connection box will be installed somewhere ‘inside’ your premises which may not be in your desired area. This placement may impact how you get connected to NBN service and the type of router (e.g. Wi-Fi) or home phone you intend to use.
What will happen on the day of installation?
When the installer arrives at your property, ensure you check their ID before letting them inside, to ensure they are a contracted NBN technician. The next step is for your installer to drill a small hole through your wall and feed the fibre optic cable from the outside into the NBN connection box. There will also be a separate power supply box which includes a backup battery that will keep your NBN connection box running for up to five hours in case of power failure.Prior to the installation day, you should think about where you wish the NBN connection box to be installed inside the premises. It should be located in an easily accessible, cool, dry, ventilated area with access to a dedicated power point near your existing phone or network cabling.
NBN technicians will install all the equipment required to connect your premises to the NBN network, which may include a:
- NBN Utility Box (also known as Premises Connection Device – PCD)
- NBN Connection Box (also known as Network Termination Device – NTD)
- Power supply with battery back up
The technicians are not required to install any further equipment.
What can I expect during installation?
If your building doesn’t already have a fibre-optic cable connected, running the cable into your premises may require the digging of a small trench, or, if it’s coming from overhead, some minor clearing of vegetation. NBN Co has a strict “leave it as it’s found” policy so there is no need to be concerned about any permanent damage to your property. If your premises already have fibre-optic cable connected to a Premises Connection Device (PCD), standard installations normally take between approximately 2 and 4 hours. If your premises do not have the fibre optic cable connected then a standard installation could take between 4 and 8 hours. If you request the NBN Co technician to perform a non-standard installation, the time required may be longer.Also remember, some furniture may need to be moved and some drilling work might be required to mount the equipment, so be prepared for noise and dusts. Some places might not be possible due to safety or other considerations such as if there is additional wiring work required.
Will my Aconnect NBN service work when there is a power failure?
Aconnect NBN service includes a backup battery unit to provide power to the Data and Voice ports on the NBN Connection Box in the event of a power outage. You will be able to make phone calls if you are using a standard corded phone that does not require power.However, the backup battery will not provide power to your router which means that your NBN Broadband will not work when there is a power failure. If your home phone handset requires electricity to operate, it will also not work when there is a power failure.
What is my Network Boundary Point?
Aconnect is responsible to deliver the service to the Network Boundary Point which is your side of the user network interface on the NBN Co’s provided NBN Connection Box (or Network Termination Device).I have NBN equipment installed at my premises. How do I set up my home network and home phone?
You will need to connect a compatible router to one of the UNI-D ports on your NBN Connection Box. A standard phone handset can be connected to one of the UNI-V ports on your NBN Connection Box. Upon activation of your Aconnect NBN Broadband with Home Phone service, we will advise you of which UNI-D and UNI-V ports to connect to.What does Premises mean?
"Premises" means the location where you intend to use the service.What router is supplied
You will be provided a brand new pre -configured twin antenna Netgear N300 wireless 4 port router. The NETGEAR N300 Wireless Router is ideal for both professional and personal Internet use, providing Wireless-N speed for simultaneous downloads, voice and music, and online gaming. Reliable and secure, it comes with a NETGEAR Lifetime Warranty and free Parental Controls to ensure a safe Internet experience.Do I have to return the included Wi-Fi Modem Router if I cancel my service?
No, the modem is yours.
Who will set up my Router and get me connected?
Prior to your installation date, we will send you the Router. When your NBN technician installs your Fibre from the Street to your home. The router is delivered pre configured simply plug it in, type in your user name and password and you will be surfing the internet in seconds.