Usage and Charges
How am I charged for Aconnect NBN Broadband with Home Phone?
Monthly access charges (include NBN Broadband monthly charges and Home Phone monthly charges) are billed monthly in advance.
Aconnect Home Phone Prepayment Outside Included Value:
All Aconnect services are prepaid. You must pay the monthly recurring charges in advance. In addition, you must make a prepayment for usage that is not within the included value (if any) for the plan that you have acquired. Your initial prepayment will be $20. After registration, you may nominate how much you wish to prepay but the minimum prepayment is $20.
The prepayment will be debited from your nominated bank account or credit card. By acquiring and continuing to use the service, you agree to an automatic top up of your prepayment.
The top up will occur when the amount of prepayment falls to below $10. When that happens, Aconnect will debit a sufficient amount from your bank account/credit card to restore your nominated prepayment amount.
If your usage is high, this can occur more than once per month. You authorise Aconnect to make such debits to your account/credit card.
If you do not exceed the Included Value and do not incur any charges that are excluded from your plan, there will be no automatic top-ups.
We will send you messages about your usage and the debits during the month.
Your service will become inactive if our attempts to debit credit card/bank account to top up your prepayment are unsuccessful.
If you do not use the prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.
Can I receive Reverse Charge Calls/Collect Calls using Aconnect's Home Phone service?
No, Aconnect Home Phone does not support the receiving of Reverse Charge Calls/Collect Calls.
Can I view my Aconnect Home Phone call usage online?
Yes. You can view your outgoing call usage online by logging into ‘My Account’ at www.Aconnect.com.au/account.
Can I use Aconnect Home Phone for local calls only and choose another provider for other calls (national long distance, international, calls to mobiles)?
No. Aconnect Home Phone is full service including line rental, local, national, international and home to mobile calls. Customers must not preselect to another carrier or use the Aconnect Home Phone service to make override calls on a third party network.
Will I receive paper bill?
No. You can view the current and previous bills online by logging into the 'My Account' section on the Aconnect website (www.Aconnect.com.au). It’s simple and secure. Select 'My Account Statement' under 'Invoices'.