1.02 What is involved in an ADSL service qualification check?

ADSL cannot be provided on all phone lines. A service qualification test will check whether your phone line meets the following basic requirements: 

  • Your telephone line belongs to an ADSL enabled exchange.
  • Your home or business is within a certain distance from a Telstra exchange building.
  • Your telephone line is a straight PSTN service without any ADSL incompatible equipment such as PABXs, Commanders, OnRamp services, pair gain systems etc.
  • There are no incompatible products associated with your telephone line such as EasyCall® Multiple Number or FaxStream Duet®.
  • A service qualification check will only be carried out after an agreement for the service has been signed. If the qualification check is positive the service will be installed however if the check is negative you will be advised and your signed agreement will be void.

Please note: If your phone line passes the service qualificaiton test, this does not guarantee that broadband can be successfully installed.

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