1.6 I've applied for Aconnect Broadband, how long until I get it?

Broadband and ADSL2+ installation process takes 3 - 5 working days.
ADSL2+ with Home Phone installation process takes 10 - 20 working days.

ADSL Registration Process

    1. Registration - Allow 1 working day.
      Aconnect receives the completed ADSL Registration form and verifies that the customer has completed all relevant sections.

    1. # Nominated line qualification
      A service qualification test will check whether your phone line meets the basic requirements of installing a broadband connection.

      Please note: If your phone line passes the service qualification test, this does not guarantee that broadband can be successfully installed.

    1. Initial charging
      After qualification is successful Aconnect bills the customer for:

      Note: Billing period will commence when the service is first activated. Installation will proceed on receipt of payment. Allow 5 working days for direct debit processing.

    1. Service Activation Request
      The application is sent to Telstra for the physical provisioning of the ADSL service and configuration of the customers requested line.

    1. Equipment Configuration and Delivery
      Your modem will be couriered directly to you after Aconnect has configured it.

      Delivery to metro areas and major towns will take between 1-2 business days and delivery to rural and remote areas will take between 2-5 business days.

  1. Installation of Service
    Customer & Dealer will be advised of installation by e-mail. Customers can obtain free installation support through the Aconnect Technical Helpdesk. For technical support, ADSL modem set up assistance, configuring email client, and line problems call 1800 327 862.

    This service is available:
    Monday to Friday 9:00am - Midnight
    Weekends 9:00am - 9:00pm
    Public holidays 9:00am - 6:00pm
    Or you can visit www.aconnect.com.au for further information.

    Installation Status
    The customer's installation can be viewed here. To check your installation status on-line, you will require your username and password. If you have not provided a password, then a temporary password, the same as the username, will be allocated. Note: All time frames are an estimation based on average installations. Estimated installation times do not take into account delays caused by incomplete/incorrect information provided on the customer's application or technical installation issues. Applications with rejections will be delayed.

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