Plan Change & Relocation
I am an existing Aconnect NBN customer, what should I be aware of during relocation?
We can provide Aconnect NBN plan to your new location if Aconnect NBN is already available in that area. However you will be required to select a new Aconnect username for the NBN service at your new location.
How much does a relocation cost?
Please refer to our NBN Additional Pricing.
What if I am relocating to a location where Aconnect does not offer NBN?
We may be able to offer other products that are available in your new location. Standard NBN Broadband with Home Phone relocation fee applies.
Can I change my NBN plan?
You can only change plan (upgrade/downgrade) within NBN Broadband with Home Phone plans. Aconnect Broadband with Home Phone customers are not able to change their plan to a Aconnect ADSL2+/ADSL services.
Is there any cancellation fee if I cancel my Aconnect NBN service?
There is no cancellation fee if you are out of contract or in a no lock-in contract term. You may cancel the service by giving Aconnect at least 30 days written notice. You must pay for the service until the end of the notice period.
Cancellation fee applies if you are still currently in a contract. The cancellation fee is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350.
I am an existing Aconnect ADSL2+ customer. Can I switch to Aconnect NBN plan?
If you are an existing Aconnect ADSL2+ customer and interested in the NBN service, please click here or call our Customer Service on 1800 327 862
Do I have to return the included Wi-Fi Modem Router if I cancel my service?
No, the modem is yours.