Articles
Please visit the www.aconnect.com.au and click "Check Availability". Once the availability of...
1.02 What is involved in an ADSL service qualification check?ADSL cannot be provided on all phone lines. A service qualification test will check whether your...
1.03 I have ISDN, can I get ADSL?You will be able to get ADSL if: Your local exchange supports ADSL. You use an analogue...
1.10 My ADSL application is in Transpositioning. What does this mean?Transpositioning is a process performed by the telco to attempt to replace certain lines that are...
1.11 What types of infrastructure are incompatible with ADSL that can be bypassed by the transpositioning process?Pair Gaining (PGS): This is a line splitting process where one copper line is split into two, to...
1.12 My ADSL application is on Hold. What does this mean?A Hold status indicates that there has been a delay at your local exchange. This dealy means that...
1.13 If my ADSL application is on Hold, does this mean I can't get Broadband?No, it simply means that the telco is waiting for the upgrade on the exchange to complete before...
1.4 What is the ADSL Set up Fee?In order to use ADSL your normal telephone line must be enabled for ADSL. This is done at the...
1.5 Does pricing differ for regional areas?aconnect now has nationwide pricing for all our ADSL packages. to view the latest pricing visit...
1.6 I've applied for Aconnect Broadband, how long until I get it?Broadband and ADSL2+ installation process takes 3 - 5 working days.ADSL2+ with Home Phone...
1.7 I don't have a credit card. Can I still get Aconnect broadband?Yes, we also accept direct debit from approved bank accounts (from approved institutions only and...
1.8 Why can't I get ADSL?You may not be able to get ADSL for many reasons but the most common three are: You are too...
1.9 How will I know if and when Aconnect ADSL is coming to my area?Aconnect can record your details and contact you when the service becomes available in your area.