CP-LJM527(U8TT8E) (HP / Warranty and Services)
HP Hardware Support Onsite Service
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs.
Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
· Remote problem diagnosis and support
· Onsite hardware support
· Replacement parts and materials included
· Service-level options with different coverage windows
· Service-level options with different onsite response time for hardware support
· Escalation management
· Access to electronic support information and services