Netgear ProSupport OnCall 24×7 for 5 year Category 3
NETGEAR’s OnCall 24×7 contract provides unlimited phone and email technical support for your networking and storage products. The customer receives an exclusive toll-free priority phone line access to our technical experts for advanced configuration and trouble shooting support.
Specifically, the OnCall 24×7 covers the following:
24×7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year.
24×7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues.
Express hardware replacement for arrival within next business day (NBD). This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue.
Escalation management with Plan of Action (POA).
Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases.
Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements.
Netgear is an American networking equipment company that distributes products to consumers, service providers and businesses. The company was founded in January 8, 1996 and has their headquarters located in San Jose, California, United States. Their official website is www.netgear.com. They operate in three major business segments which are Retail, commercial and as service providers.
The company’s products are Hubs, routers, DSL, Cable Gateways, switches, wireless access points, storage and security IP cameras. In 2016, Netgear recorded a total of 945 employees. Their revenue that year was US $1.32 billion with a total net income of US $75.8 million. The company build their product on a series of proven technology like Ethernet, Powerline, WiFi and LTE.